Urgent repairs information
If any of the following occur outside of business hours, please FIRST contact our after-hours mobile phone on 0417 009 036
If there is no answer, please leave a text message on this phone to advise you have organised an urgent repair with one of our preferred tradesperson.
If you cannot get in contact with one of the ‘preferred’ tradespeople listed here, contact an appropriately qualified tradesperson to rectify the urgent repair.
Emergency repairs are repairs for:
- a burst water service or a serious water service leak
- a blocked or broken lavatory service
- a serious roof leak
- a gas leak
- a dangerous electrical fault
- flooding or serious flood damage
- serious storm, fire or impact damage
- a failure or breakdown of the gas, electricity or water supply to the property
- a failure or breakdown of an essential service or appliance on premises for hot water, cooking or heating.
- a fault or damage that makes the property unsafe or insecure
- a fault or damage likely to injure a person, damage property or unduly inconvenience a resident of the property
- a serious fault in a staircase, lift or other common area or premises that unduly inconveniences a resident in gaining access to, or using, the property
All other repairs are considered to be routine repairs.
Tenants please note:
- All tenant/resident must notify their property manager f the need for an emergency repair. In an emergency the nominated repairer can be contacted directly if the property manager is unavailable.
- If there is a nominated repairer they should be listed on the tenancy agreement.
- If their property manager/nominated repairer cannot be contacted, the tenant can arrange a suitably qualified person to carry out the repair. The tenant can pay the repairer themselves and get the money back from the property manager. (Get the bill and forward on to the property manager. Your property manager will organise to pay you back within 7 days).
- Tenants must ensure that the repair does not exceed value of 2 weeks rent.
- If the tenant and property manager do not agree about the emergency repairs, or if the property manager has not reimbursed the tenant within 7 days, tenants can apply to Queensland Civil Appeals Tribunal (QCAT) for a ruling.
A tenant should not stop paying their rent to force the property manager to undertake repairs. This is a breach of the tenancy agreement.
We encourage tenants to resolve tenancy issues by communicating with us, and by putting complaints in writing in person, by email, post).