Why choose anyone but the best?
First National Rochedale has been professionally managing properties since 1983. That is thirty-four years of getting our policies, procedures and service levels perfected. In 2016, Canstar Blue awarded First National as “Australia’s leader for customer satisfaction” – the only real estate agency to receive 5 stars in every category.
The reason for our success is helping owners like you when they need it; with superior trained staff, better communication, faster response to property maintenance issues, and quality assured procedures.
Let our unique points of difference speak for themselves:
|Unique Point of differentiation||How this is achieved|
|We really do give Five Star service||Canstar Blue announced First National Real Estate the winner of its 2016 ‘Most Satisfied Customers’ award. The only agency to receive 5-stars in all categories, as voted by you, the customers.|
|More stability (who wants to list their property with an organisation that builds their rent roll to sell it off again)||Our rent roll is 34 years old|
|Better policies and procedures||We subscribe to the First National Real Estate Quality Assurance System|
|Our Property Managers are more experienced (who wants their property managed by a junior)||Snr Property Managers have a min of 5 years’ consecutive experience and Property manages a minimum of 3 consecutive years’ experience.|
|Better invoice and finance management||We have a dedicated Financial Controller overseeing the trust account administration|
|Better trained property managers||Our property managers attend training at least once per week and we have a dedicated training program and manager|
|We’re full service managers||No outsourcing of our management services so we can ensure quality service|
|Superior tenant selection processes||Thorough Quality Assured procedures to help our landlords find the best possible tenants|
|We keep our landlords informed||We provide newsletters especially designed to educate our landlords on best practice management, and outlines the latest law changes|
|We work harder to remind tenants of their obligations||More thorough tenancy sign-up procedures and regular information bulletins remind landlords of their obligations as tenants in your property.|
|We support our local community||Thorough Quality Assured procedures to help our landlords find the best possible tenants|
If you are ready to work with a company that handles every aspect of property management and that understands the importance of cost management, contact us to discuss your individual needs. After one call you will understand why First National Rochedale & Mt Gravatt is a leader in South Brisbane’s property management market.