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Advertising your property

Our marketing strategy will attract the right tenant for your property in the shortest timeframe possibly by ensuring your property is viewed by all prospective tenants 24 hours a day, seven days a week, from anywhere in the world. Your property will be seen on real estate portals such as realestate.com.au; domain.com.au; fnrochedale.com.au; and homehound.com.au.  We will display ‘For Rent’ signage wherever possible.

Finding the right tenant

To ensure we select the right tenant,  we conduct superior tenant screening by collecting as much information as possible. We look at their prevopis renting history, how much they earn, where they work, and personal references.

Maintenance and tradespeople

If your tenant reports any necessary repairs or maintenance we will notify you and look after the repairs on you rbehalf and upon your instruction.
We will use either a tradesperson nominated by you or a qualified, licensed and insured tradesperon from our database who all offer competitive rates.  When it comes to emergency repairs we will immediately take action to see that your property is restored as quickly as possible.

Rent

Rent is payable by the tenant on time, or in advance.  We have zero tolerance of rent arrears and have invested in the best technology to ensure that all rent is paid on time.

Pets

Pets will only be permitted at the property with your prior approval.  If a tenant fails to obtain your approval this may result in the termination of the tenant’s lease.  If a pet is approved, a special clause will be inserted in the residential lease.

What is a property condition report?

This is a report that is compiled at the commencement of a tenancy prior to your tenant moving into the property. This report outlines the condition of the property at the commencement of the tenancy and is used when the tenant vacates to ensure that the property is left in the same condition.

This is the last inspection carried out as soon as possible after the end of a tenancy, when the tenants have returned their keys. The Property Condition Report is used at this inspection and each item is checked off to make certain that the property is in the same condition as when the tenant took possession. It is at this inspection that any items that need to be rectified by the tenant are identified.

What is a routine inspection?

Routine inspections are conducted after a tenant takes possession of the property and are conducted every four months. These inspections are essential to ensure that your property is being maintained to an acceptable standard and to identify any maintenance that may be required. A copy of the routine inspection report is forwarded to you after each inspection and should it be necessary, a member our Property Management Team will contact you to discuss items noted on the report.

What happens when a tenant stops paying rent?

When a tenant falls behind in their rental payments they are issued with a notice of breach advising them that they are behind and requesting that they rectify the problem. If this is not done within the stipulated time period then a termination notice is issued requiring that they vacate the premises.

How do tenants pay their rent?

Tenants have several options to pay their rent, leaving no excuse for late payments.

  • Money order
  • Internet Banking through their chosen financial institution
  • Direct debit from their nominated bank account, we will supply the tenant with our account details to arrange an automatic transfer
  • BPAY

When does the rent money get paid into the landlord’s account?

At the end of every month all monies held, unless instructed otherwise, is paid to you by way of direct debit to your nominated bank account or by cheque. A statement is issued at the same time outlining the debits and credits for that month.